Delivery and Returns

Shipping

England, Scotland & Wales

(Next day delivery for orders placed before 2pm)

Free carriage on orders over £250 net. 

£7.95 carriage charge ex VAT on orders below £250 net. 

£20 carriage charge for Next Day AM deliveries 

Northern Ireland and Republic of Ireland / Channel Islands / Rest of the World

Delivery to be advised. Carriage is worked out on an individual basis. 

We will send you a shipping confirmation email with tracking information as soon as your order is dispatched from the warehouse. Orders are shipped on business days only. Business days are Monday to Thursday, excluding national holidays. All taxes and fees are included in the order total.

Warranty 

How do I make a warranty repair claim?

It’s easy. Submit your warranty repair claim using the form below, sending pictures of your item.

In some cases, a spare part is all you need. If you know what you need, and your item is not covered under warranty, you can check out our Spare Parts & Accessories section.

Ready to submit a warranty claim?

By submitting a warranty claim, I acknowledge that I have read the warranty policy above and understand that damage due to misuse, abuse, accidents, neglect, normal wear and tear, theft or damage caused by anything other than defect in materials and workmanship are not covered by this policy but may be repaired at a reasonable cost. 

The Company shall use its reasonable skill and care when implementing the Customer’s instructions but both parties acknowledge that the Company does not guarantee the suitability of any particular item. Except fair wear and tear, misuse, damage and Goods specified to have no commercial warranty, the Company guarantees any Goods its supplies against faulty materials and workmanship for the period of 12 months from the date of the invoice but all other conditions or warranties, express or implied (whether by statute or otherwise), are expressly excluded to the fullest extent permitted by law.